COVID-19 Frequently Asked Questions
First and foremost, we want to thank you all for your continued dedication to our clients and their families. We are nothing short of amazed by your response amidst the chaos and are blessed to have you on the Kennedy Care team.
As you know, we are sending out frequent communication to you and our families as the situation continues to evolve and have received numerous questions and recommendations to assist us in supporting our KC community.
For your convenience, we will use this post as a landing to communicate frequently asked questions and will continue to update as the feedback rolls in.
Should you have any additional questions, we encourage you to reach out to us at specialinfo@kennedycare.com.
Where can I find the most up to date information about COVID-19?
For the most recent information, please visit the Center for Disease Control and Prevention website by clicking here or navigating to https://www.cdc.gov/coronavirus/2019-ncov/index.html.
What should I do if I believe my client is showing signs and symptoms of COVID-19?
As with any concern you have regarding the safety and wellbeing of your client, it is important that you look to the appropriate Care Manager by contacting our office at (734) 657-3528 to relay necessary information to the families and client.
If a life-threatening emergency, call 911.
What will happen if I am unable to work due to personal circumstances or my client’s decision to suspend services in response to the outbreak?
Our team is meeting daily to review and repurpose those of you who may be experiencing financial hardship due to lack of work for any number of reasons.
The HR team is staying on top of the efforts being made by state and federal government as they continue to expand programs available to support those impacted and are prepared to assist you in navigating these options.
If you are in need of any support or assistance, please contact us at specialinfo@kennedycare.com. We are prepared and willing to help you all as we navigate this season together.
Is Kennedy Care providing masks and gloves to employees and clients upon request?
To date, we have been unsuccessful in our attempts to procure personal protective equipment (PPE) to provide to our KC family. We will continue in our efforts and will provide any updates as necessary.
What should I do if I believe I have been in close contact with someone positive for COVID-19 or am showing signs and symptoms of illness?
If you think you or someone you know has been exposed to COVID-10 and develop a fever and symptoms such as cough or difficulty breathing, ca your healthcare provider for medical advice informing them that you are a direct care provider, the number of homes you work in, and the vulnerable population you care for.
At this time, testing is not being done at satellite testing centers without the authorization of your healthcare provider.
Local health departments have COVID-19 guidelines and hotlines for questions and concerns regarding potential exposure and testing. Below, please find a the contact information for community health departments:
https://www.co.jackson.mi.us/CivicAlerts.aspx?AID=287
517-788-4420
http://www.lenawee.mi.us/917/2019-Novel-Coronavirus
517-264-5226
https://www.livgov.com/health/ph/Pages/COVID19.aspx
517-546-9850
https://co.monroe.mi.us/officials_and_departments/departments/health_department/index.php
888-535-6136
https://www.oakgov.com/health/Pages/default.aspx
No COVID-19 hotline (call the healthcare provider)
https://www.washtenaw.org/3095/COVID-19
1-888-535-6136
734-287-7870
