15 Critical Questions to Ask Prospective Home Care Providers


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  1. Able to provide ALL Basic and Instrumental Activities of Daily Living (ADLs)?

  2. Available to provide care 24 hours a day, 7 days a week, 365 days a year?

  3. Employees of your company (not subcontractors), insured and bonded?

  4. Screened through multiple interviews, background checks, professional

    reference checks, a skills assessment and a compatibility test?

  5. Trained and required to complete ongoing case-specific continuing education?


  1. Provide FREE 24/7 on-call scheduling service?

  2. Workaround my scheduling needs, without penalty if I choose to reschedule

    or cancel a visit last minute?

  3. Provide a systematic method for tracking caregiver arrival and departure

    times, such as Telephony or GPS tracking?

  4. Offer progressive care options as needs change?

  5. Provide a FREE nurse assessment and Plan of Care?


  1. Does your agency make periodic supervisory visits FREE of charge?

  2. Does the agency carry liability and workers’ compensation insurance?

  3. Is there a business office where I can meet your staff?

  4. Do you have flexible billing and payment options?

  5. If I have concerns may I speak directly to the CEO of your company?


If you have taken the time to read the 15 questions listed above, you start to understand that there are many factors to consider when choosing a home care provider. Kennedy Care can confidently answer “YES” to all of the above questions, and we pride ourselves on providing the best service for your family.

If you are currently seeking a home care provider for you or your loved one, we would love to hear from you. Please give us a call at the number below to speak with one of our friendly and professional Intake Managers. They will be able to answer any of your questions and help provide you with information that will help you know what your best options for care are. We look forward to speaking with you soon.

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